India’s Telecom regulator just hosted a hackathon to solve consumer issues and here’s all that’s cool about it
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The end may be near for unwanted value added services, unwarranted balance deduction and of course
Up until now the regulator diverted consumers to the grievance redressal page of the telecom operator’s portal but now they seem to have taken the matter in their own hands. Call drops have been a big concern for consumers across India and its high time something was done about it. Most of the telecom operator fall below the quality of service mark in the drive tests carried out by the regulator. Telecom regulator,
Here are some cool solutions from the participants that the telecom regulator could put in action soon.
Portal
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Web Platform
When the customer uses this platform to register their complaint the complaints will simultaneously go to the regulator and the operator and there will be parallel processing of data. The regulator will keep a check on how the consumer complaint has been addressed by the operators. Here consumers can also keep a tab on all information related to their operator.
Apps
The telecom regulator is also looking at creating apps to address consumer complaints. The TRAI already has two apps running, TRAI DND and other TRAI Speed. The new app being discussed is to improve user experience. Along with registering complaints these apps will also be helpful for the consumers in terms of giving them useful information of their data usage, no. of call drops, signal strength and balance.
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While these do sound like a convenient and easy way for consumers to voice their issues, we hope it’s also a faster way for the regulator to tackle them. Advertisement
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