One neat thing about TaxAct is the running tally you get in the right-hand corner as you add deductions and credits. It slightly “gamifies” the drudgery of filling out taxes. If you like shiny things, as I do, this is a benefit.
That's it for the free version of the program, but even for someone who does more complicated filing, it's the same straightforward, step-by-step process. There are simply more forms to upload, more questions asked, and more taxes and deductions to be aware of.
TaxAct also has a robust help section and slow but responsive customer service.
Their customer service email is on a first-come, first-served basis, so one question I had for the company took about a week before I got a response. It could take even longer as the April 15th filing date approaches, so there's one more reason to get a head start on your taxes now.
TaxAct is especially useful for filers with more complicated tax filings and people who like some more control as they file, along with the hand-holding tax preparation apps are known for.
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