A resident of a NYC homeless shelter connected to Andrew Cuomo's sister was reportedly trapped in an elevator for up to four days

• A man at a NYC homeless shelter was trapped in an elevator for up to four days, the New York Post reports.
• Residents have complained about inadequate and dangerous facilities at the shelter.
• The home is one of 24 run by HELP USA, a nonprofit chaired by Andrew Cuomo's sister Maria Cuomo Cole.

One man living at a New York City homeless shelter where residents have raised red flags about adequate facilities became trapped in an elevator there for multiple days, according to reporting in the New York Post.

The shelter, HELP Meyer Mental Health + Shelter located on Wards Island, is one of a network of 24 in New York City, Philadelphia, and Las Vegas run by HELP USA, a nonprofit chaired by Maria Cuomo Cole, the sister of ex-Governor of New York Andrew Cuomo.

According to the FDNY, the resident was rescued by the fire department last Sunday at 10 a.m. and taken to the hospital in serious but not life-threatening condition.

Sources told the New York Post that the delay may have been as much as four days long and that the resident became severely dehydrated. The FDNY said the man spent "some time" waiting for help to arrive.

In a statement to Insider, HELP USA said it has "advocated repeatedly for improvements to the elevator system at the Meyer Mental Health Shelter."

"We expect that NYS OMH, the building's owner, will work with us to improve operations and make the necessary infrastructure investments to keep our residents safe. Their safety is our responsibility and our top priority. We are pleased that our client has recovered, returned to shelter, and is again receiving health and social services from HELP USA," the statement continued.

Residents at HELP Meyer told the New York Post that elevators in the building, where the shelter occupies floors six through eight, are consistently delayed, and outages have caused problems and pose risks for residents who in many cases are unable to use the stairs.

Residents have spoken out before about the unsafe living conditions at the Manhattan shelter run by HELP USA, which has a five-year, $63.7 million contract with New York City's Department of Homeless Services that runs through 2023, according to comptroller data.

This August, Curbed published an investigation detailing the lack of air ventilation within HELP Meyer, particularly important during New York's hot summers and something made all the more important with the outbreak of COVID-19.

In 2019, The City published a report detailing frigid temperatures at HELP Meyer and building code violations at three other HELP facilities located on Wards Island.

And in 2016, the New York Daily News reported on violence occurring in another HELP shelter in Brownsville, Brooklyn, included domestic abuse cases.

According to the New York Post, HELP said that responsibility for elevator maintenance and emergency calls lies with the New York State Office of Mental Health, which leases the space.

According to the state agency, it was "not advised that the maintenance company was servicing the elevator or taking it off-line on the date in question."

This article has been updated to reflect the statement from HELP USA.