Reliance Communications Signs 7-year Agreement With Ericsson For $1 Billion

Ericsson will now manage Reliance Group’s flagship company Reliance Communications Limited’s wireless and wireline network pan India. The seven-year agreement signed for $1 billion is an extension of the existing agreement between Ericsson and RCom, which will now enable the Swedish communication services firm to expand its services footprint across all the 22 circles that are with RCom.

“We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal. We have been managing their networks in north and west and are now pleased to extend this support to all 22 Circles,” said Magnus Mandersson, executive vice-president and head of Business Unit Global Services at Ericsson.

He further added, “The growing uptake in the use of new technologies requires an increased focus on customer experience management, and that will be our focus as we take on this mandate. This is the first pan-Indian managed services deal for Ericsson and will help us consolidate our managed services leadership in India”.

Ericsson will be responsible for streamlining the company’s wireless and wireline operations along with the maintenance, network operations and planning all of RCom’s 2G, CDMA and 3G mobile networks.

“We are happy to announce our partnership with Ericsson to manage our wireline and wireless network on a pan-Indian basis. Given the complexity of networks and the growing performance expectations from customers, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure customer satisfaction and retention by delivering superior network performance and service quality at optimized costs,” Suresh Rangachar, head of Commercial, Reliance Communications.

The Swedish will also help RCom identify opportunities to launch new services, which will expand its existing businesses. The agreement has been in effect since December 1, 2014.

Expressing happiness over the partnership, Rangachar stated, “We are happy to announce our partnership with Ericsson to manage our wireline and wireless network on a pan-Indian basis. Given the complexity of networks and the growing performance expectations from customers, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure customer satisfaction and retention by delivering superior network performance and service quality at optimized costs.”

Image: Ericsson.com