Tesla is addressing one of its customers' biggest complaints by starting to do collision repairs through its service centers and mobile service fleet
- Tesla has started performing collision repairs at its service centers and through its mobile service fleet.
- Tesla will repair "paint scuffs and scratches" and "minor dents," and replace bumpers, fenders, doors, side mirrors, and other "bolt-on" parts, the electric-car maker said in an email to customers.
- Since the release of Tesla's Model 3 sedan in 2017, some customers have complained about long waits for repairs at company-run service centers and third-party body shops.
- During the company's fourth-quarter earnings call in January, CEO Elon Musk said improving its service operation in North America was his "number one" priority for the first quarter.
- Visit Business Insider's homepage for more stories.
Tesla has started performing collision repairs at its service centers and through its mobile service fleet, Electrek's Fred Lambert first reported.
The electric-car maker announced the move in an email sent to customers on Friday. Business Insider obtained a copy of the email.
"We are excited to announce that Tesla Service is now performing collision repair at our Service Centers and through Mobile Service. Having your vehicle repaired by Tesla ensures quality work, quick service and transparent pricing," the email reads.
Tesla will repair "paint scuffs and scratches" and "minor dents," according to the email, and replace bumpers, fenders, doors, side mirrors and other "bolt-on" parts.
Since the release of Tesla's Model 3 sedan in 2017, some customers have complained about long waits for repairs at company-run service centers and third-party body shops. During the company's fourth-quarter earnings call in January, CEO Elon Musk said improving its service operation in North America was his "number one" priority for the first quarter.
Musk said at the time that the company's plans included performing body repairs at its service centers, as well as allowing customers to make service appointments through an app, picking up and dropping off customer vehicles before and after service appointments, and stocking replacement parts at service centers.
Tesla customers can now schedule service appointments through an app, according to the company's website. The company did not immediately respond to a request for comment on whether it had begun picking up and dropping off vehicles or stocking parts at service centers.
In May, Tesla announced that its vehicles can determine which parts need to be replaced and order new ones.
Have you worked for Tesla? Do you have a story to share? Contact this reporter at mmatousek@businessinsider.com.
- Read more:
- Elon Musk fell off Glassdoor's ranking of the top 100 CEOs after making the top-10 in 2017
- Autonomous vehicle tech company Velodyne Lidar has hired bankers for an IPO in a high-stakes moment for the emerging industry
- Workers at Tesla's Buffalo solar tile factory say the company sabotaged their efforts to find new jobs after trying to unionize
- Tesla garners yet another price-target cut as one of its biggest bulls acknowledges he's gotten the stock wrong