Former FBI hostage-negotiation trainer shares 6 tricks for getting people to do what you want
Mark Goulston spent two years role-playing for a living.
He'd pretend to be a suicidal policeman, holding a gun to his neck, threatening to take his own life.
His job was to challenge his audience - a room full of FBI agents and police officers - to talk him out of it.
"In the end, I always pulled the trigger and then from the point of view of that role play, I would tell them what they could have asked and could have said that would have caused me to give up and surrender," explains Goulston, a psychiatrist and former FBI hostage-negotiation trainer.
Today, Goulston is a business adviser and consultant, using the skills he honed in his negotiation-training job to coach executives and employees at big corporations, including GE, IBM, and Goldman Sachs. He's also the author of "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life."
We recently spoke to Goulston to learn how to get people - clients, colleagues, employees, or a boss - to do what you want at work. Here's what he said:
- US buys 81 Soviet-era combat aircraft from Russia's ally costing on average less than $20,000 each, report says
- 2 states where home prices are falling because there are too many houses and not enough buyers
- A couple accidentally shipped their cat in an Amazon return package. It arrived safely 6 days later, hundreds of miles away.
- Markets rebound in early trade amid global rally, buying in ICICI Bank and Reliance
- Women in Leadership
- Rupee declines 5 paise to 83.43 against US dollar in early trade
- Election Commission issues notification for sixth phase of Lok Sabha polls
- 6 Coffee recipes you should try this summer
- JNK India IPO allotment date
- JioCinema New Plans
- Realme Narzo 70 Launched
- Apple Let Loose event
- Elon Musk Apology
- RIL cash flows
- Charlie Munger
- Feedbank IPO allotment
- Tata IPO allotment
- Most generous retirement plans
- Broadcom lays off
- Cibil Score vs Cibil Report
- Birla and Bajaj in top Richest
- Nestle Sept 2023 report
- India Equity Market