Many agents said they wish clients knew how much work they do behind the scenes.
"We don't just open doors and we wear many hats," said Spencer Cutler, a Corcoran real-estate broker based in New York City. "Yes, part of our job is to show expensive properties in Manhattan, but we're also a transaction coordinator, marketer, therapist, salesperson, telemarketer, CFO, CEO, accountant, analyst, negotiator, teacher, etc."
Claire Groome, an agent at Warburg Realty who sells homes that cost between $1 million and $20 million in New York City, said brokers do a lot of work that goes unnoticed and she wishes clients knew "how hard (yet rewarding) our jobs are. It's an expertise."
Scot Dalbery, who deals with rental properties in New York City, expressed similar sentiments.
"Especially in the era we live in now where people think everything can be done instantly and for free through a website or app, clients don't realize the amount of hours spent researching listings, calling agents, making appointments, verifying information, all while answering every text or email from the clients themselves," he told Business Insider. "... I would never want to tell a client that they are unappreciative, but at times it definitely feels that way."