You may have noticed that Victoria's Secret employees walk around wearing headsets. This is so they can communicate with the people working in the back stockroom, as well as the managers for the day.
But the headsets aren't completely innocent. One former employee told Insider that her coworkers also used them to talk about customers quietly to each other, mostly warning others if they thought someone was at risk of shoplifting.
Another former employee, Brooke Sager, wrote for Thrillist that "if a client was testy, we'd give comical warning. Like, 'Julie, there is a woman who both looks and barks like a Pomeranian looking for a black Angels bra in a 36D.' We'd do it for laughs because every employee on headset could hear it."