IBM is ditching its contentious employee review system for one that employees asked for
REUTERS/Thomas Peter
It is ditching its 10-year-old system and using a new one crafted in conjunction with the employees themselves, IBM's chief human resource officer Diane Gherson told Fortune, and IBM also told Business Insider.
IBM's old performance review system was somewhat notorious.
It was your classic annual review, where employees had yearly goals and performance was analyzed at the end of the year.
And it included a "stack ranking" element in which employees were compared to each other, not just to how well they did on their own goals. At IBM, managers would meet and compare their employees, Fortune reports.
This was a popular concept from the 1990's best known because of GE's Jack Welch. It was widely adopted by a lot of companies including Microsoft and Yahoo. Employees disliked it as it pits them against each other.
It has now become popular to ditch it. For instance, Microsoft famously got rid of stack ranking in 2013, after CEO Steve Ballmer announced his plans to step down.
Employee review = layoff red flag
IBM is currently going through a big transition, moving away from its hardware roots and toward new areas like cloud computing and big data. And CEO Ginni Rometty has the painful task of changing the workforce to match the new goals.
As such, IBM is trimming jobs in the traditional hardware areas while hiring in the new areas.IBM has shed thousands of employees, mostly by selling business units.
But it has also been doing ongoing rolling layoffs for years. IBM calls them "resource actions" and "workforce rebalancing." IBM doesn't disclose any information about its layoffs, beyond how much such "workforce rebalancing" costs the company every quarter.
For years, IBM employees have said worried that the annual employee review could give them a red flag, even if they had previously received high ratings, making them vulnerable to being cut.
And so, internally, there was a lot of politics and angst all focused on that performance number.
Thousands of employees helped create the new system
When IBM decided to revamp its employee review process, it asked employees what they wanted to see. The HR department asked for feedback on IBM's internal employee social media site, Connections. The post was read by 75,000 people and got 2,000 comments, Gherson told Fortune.
Thomson Reuters
Not surprisingly, employees asked to ditch the stack ranking process.
Employees also wanted feedback more often, and the ability to change their goals as the year went on.
So the new system will no longer label IBM employees with use a single number, a spokesperson says.
Instead, it will include shorter-term goals, feedback at least every quarter and employees will be reviewed based on five general topics: business results, impact on client success, innovation, personal responsibility to others, and skills.
"At the end of the year, managers evaluate employees on the five dimensions - whether they have exceeded, or achieved expectations, for their role, or whether more is expected," a spokesperson confirmed.
- Colon cancer rates are rising in young people. If you have two symptoms you should get a colonoscopy, a GI oncologist says.
- I spent $2,000 for 7 nights in a 179-square-foot room on one of the world's largest cruise ships. Take a look inside my cabin.
- An Ambani disruption in OTT: At just ₹1 per day, you can now enjoy ad-free content on JioCinema
- In second consecutive week of decline, forex kitty drops $2.28 bn to $640.33 bn
- SBI Life Q4 profit rises 4% to ₹811 crore
- IMD predicts severe heatwave conditions over East, South Peninsular India for next five days
- COVID lockdown-related school disruptions will continue to worsen students’ exam results into the 2030s: study
- India legend Yuvraj Singh named ICC Men's T20 World Cup 2024 ambassador
- JNK India IPO allotment date
- JioCinema New Plans
- Realme Narzo 70 Launched
- Apple Let Loose event
- Elon Musk Apology
- RIL cash flows
- Charlie Munger
- Feedbank IPO allotment
- Tata IPO allotment
- Most generous retirement plans
- Broadcom lays off
- Cibil Score vs Cibil Report
- Birla and Bajaj in top Richest
- Nestle Sept 2023 report
- India Equity Market