India Yamaha Motor, TVS unveil customer-friendly initiatives

Chennai, Mar 29 (): Two-wheeler major India YamahaMotor on Sunday announced it was extending the LifetimeQuality Care Approach to its customers for an additional 60days. "Under the current circumstances (lockdown due to COVID-19), we feel a few of our customers may struggle to get theirvehicles serviced on time or avail of warranty benefits," thecompany said in a statement. Accordingly, the company said free service valid tillApril 15 and normal warranty would be extended till June2020. Annual maintenance contracts expiring between March 15and April 15 would also be extended till June 2020. "We have informed our dealerships to ensure thesebenefits be passed on to the customers," it said. Two and three-wheeler maker TVS Motor said, "We all needto support the action being taken at national and local-levels in the interest of entire community." "At TVS Motor Company, we want to reassure that we aretaking necessary and comprehensive action to connect with ourcustomers and support their well-being," the city-basedcompany said in a statement. The company said its toll-free number 18002587111 wouldcontinue to operate to address queries and concerns on realtime basis while the entire service support team wasaccessible at customercare@tvsmotor.com The company said its service associates followprecautionary health (in view of coronovirus) norms asstipulated by the authorities to provide a safe experience. The company said free service of vehicles due betweenMarch and April 2020 would be redeemable till June 2020. The area office team in the respective state would beavailable for seamless support to customers in this hour ofcrisis, it added. VIJNVG NVG