I literally left the store with an armful of new clothes, as they don't have any bags on site to transport your items. I normally would throw the clothes in my backpack, but I stopped in between other appointments and had to make do without it. Leaving the store with clothes in hand, I honestly felt like I had just shoplifted. I expected to get funny looks from the store's human employees while walking out with my bounty, but all I got was a polite smile.
If they had stopped me, I'm not sure what I would've done. The confirmation email is a few minutes delayed, and still prominently says that my "shipment" is being processed, so it's not clear that I had selected items from the store itself.
Some Rent the Runway customers have reported quality issues with online orders, but Sullivan thinks the ability to touch and try on clothing before bringing it home will ensure customers find the right fit for whatever they're looking for.