I purchased 11 products via the r.e.m. beauty website when they launched on November 12. Right after I confirmed my order, the website prompted me to leave a review of each product, which I thought was a bit strange, as I hadn't used any of them yet.
I became even more puzzled when I got my order confirmation email, which stated that three items I bought — an eyeliner, lip gloss, and lip stain — wouldn't be ready to ship until weeks later.
The email said, "please note, orders containing one or more of the following items are expected to ship December 3," but didn't explain why. I also didn't notice any warning that the items would ship late when adding them to my cart.
All but one of my items finally arrived on December 7, and I promptly put them all to the test.