Mark Zuckerberg Slams Tim Cook: You Don't Care About Your Customers
In an interview with Time Magazine, he said:
A frustration I have is that a lot of people increasingly seem to equate an advertising business model with somehow being out of alignment with your customers ... I think it's the most ridiculous concept. What, you think because you're paying Apple that you're somehow in alignment with them? If you were in alignment with them, then they'd make their products a lot cheaper!
Previously, Cook went after advertising-supported businesses like Google and Facebook, saying that they're not in alignment with customers because in this case, the customers serve as the product (as Google and Facebook are free and their success is based off of the collection of personal data.)
Zuckerberg has a point - the average iPhone costs over $600, while the average Android phone costs half that. If Apple were on the side of the consumer it would lower prices and make its products more broadly available.