Four McDonald's crew members told Business Insider that they would advise management to make training a priority.
A former crew member from Virginia told Business Insider that orientation was a "glorified PowerPoint" — and a misleading one at that.
"McDonald's specifically outlines the responsibilities of each station, as if they are all independently managed by one person," the ex-employee told Business Insider. "When you start working there, you quickly see that they expect you to manage multiple roles and stations at the same time, essentially doing the work of two to four people."
The ex-crew member added that "... the only way to get permanently designated to a position instead of being moved as needed is to be better at everyone else at that one job."
Another employee from Minnesota said that managers should keep employees "up to date on stuff."
And another employee from New York said that managers should focus on teaching crew members soft skills, namely ones that allow them "... to work with and handle difficult people while somehow still getting the job done."