When we stopped by, Prashant Gandhi, product head of QuickPay with Zelle, had his team give us a demonstration on an update that they'd been working on to the QuickPay enrollment process.
"Some customers weren't coming on to QuickPay because enrollment was clunky," Gandhi told us.
Because customers found the eight-step onboarding process a bit cumbersome, some would disengage before completing enrollment. So Gandhi's team streamlined the process to three steps to make life easier and, hopefully, encourage new users to complete the sign-up. The update was released in May.