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Uber and Lyft drivers reveal the biggest differences they've noticed between the 2 ride-hailing giantshttps://www.businessinsider.in/miscellaneous/uber-and-lyft-drivers-reveal-the-biggest-differences-theyve-noticed-between-the-2-ride-hailing-giants/slidelist/70312563.cms2019-07-21T02:24:27+05:30

Uber and Lyft drivers reveal the biggest differences they've noticed between the 2 ride-hailing giants

Jul 21, 2019, 02:24 IST

"This is the number one question I get from passengers," Ray, a driver from Miami, said. "I say which ever one where the passenger actually leaves a tip."

"Uber is far more organized and understands that by helping the drivers, it improves the customer experience," Roger, a driver in North Carolina said.

"The only reason I give Lyft a slight edge over Uber is because Uber has not updated the map in my region in a long time," Darron, a driver in Virginia, said. "One way streets have turned into two-way streets and Uber still has it as one-way."

"Uber has more riders in my area," Max, a driver in Pittsburgh, Pennsylvania, said. "Lyft sometimes adds passengers to my queue without asking."

"Lyft gives you more information about the customer," Michael, a driver in Dallas, said. "I like being able to see how long someone has had an account or how many rides they've taken. It makes me more comfortable."

"Lyft advertises itself as more driver-friendly but that hasn't been my experience," Aris, a driver in New York City, said "The distance and time to pickup averages double usually so I stick to Uber."

"The only major difference is that Uber has way more calls in my area," Horacio, a driver in Orlando, said, echoing Aris' comments.

"Uber is far more organized and understands that by helping the drivers," James, a driver in Orlando, said. "It improves the customer experience."

"There are differences in surge pay, differences in drive time per day, and in their support teams," Jenny, a driver in New Jersey, said. "Uber shadily up-charges business-class passengers who take the same trips every week (they've admitted to this), and many, many more."

"Lyft riders in my area are like Walmart shoppers whereas the Uber riders are like Macy's shoppers," Tim, a driver in New Jersey, said.

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