Loews Regency New York has 4.5 out of 5 stars on Trip Advisor, and is rated number 50 out of 509 hotels.
Previous guests praise the exceptional service, rooms, and location. Writes one reviewer, "My experiences at the Loews have been exemplary. The front desk manager always makes the extra effort to make sure that I love my room. Everyone at the hotel makes me feel special and value my patronage. The rooms are beautiful, food is wonderful, service impeccable ... I have stayed in most of the 5-star hotels on the upper east side, and the Loews has my loyalty."
Negative feedback related to noise, long waits for room service, and those who experienced poor interactions with the front desk or felt the hotel was too expensive for the price. One past guest wrote, "Completely average and basic, not what I would expect for a hotel in this price range and class. Upon check-in there were no robes, slippers, or complimentary water (you have to ask for all those things, and in fact, I've had to call each day for water- most hotels would just take note of the same request multiple days in a row and provide it without having to ask). No coffee maker in room (such a basic amenity). Chipping paint all over the place."
While I only received exemplary service, I too noted the chipping paint and was surprised there was no coffee maker in my room, especially since I had a kitchenette. I received water at turndown service, but otherwise, the minibar option was $10 for a bottle of water. I did, however, have robes in my room.
Read reviews and compare prices for Loews Regency New York on Trip Advisor