+

Cookies on the Business Insider India website

Business Insider India has updated its Privacy and Cookie policy. We use cookies to ensure that we give you the better experience on our website. If you continue without changing your settings, we\'ll assume that you are happy to receive all cookies on the Business Insider India website. However, you can change your cookie setting at any time by clicking on our Cookie Policy at any time. You can also see our Privacy Policy.

Close
HomeQuizzoneWhatsappShare Flash Reads
 

Google says Gmail working again after 'significant' number of users experienced issues during the company's second service disruption in 2 days

Dec 16, 2020, 07:31 IST
Business Insider
Alexey Boldin/Shutterstock
  • Google resolved an issue with Gmail after a "significant subset of users" experienced problems with the email service on Tuesday, the company said.
  • Although users were still able to access Gmail during the outage, Google said, users saw error messages, lags, and 'unexpected behavior.'
  • On Tuesday evening, DownDetector received over 16,000 reports that users were having problems with Gmail.
  • The service issue is Google's second in two days. Yesterday, an outage took out YouTube, Gmail, and Google Maps for about an hour.
Advertisement

Google said on Tuesday evening that had it fixed an issue with Gmail, hours after a large number of users experienced issues.

"The problem with Gmail has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better," the company said just before 4:00 p.m. PT.

Gmail users experienced lags, error messages, and "unexpected behavior" on the popular email service on Tuesday, according to Google. The platform didn't specify how many users were affected, but service monitoring website DownDetector received over 16,000 reports of issues with Gmail Tuesday evening.

Complimentary Tech Event
Transform talent with learning that works
Capability development is critical for businesses who want to push the envelope of innovation.Discover how business leaders are strategizing around building talent capabilities and empowering employee transformation.Know More

"We're aware of a problem with Gmail affecting a significant subset of users. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior," read an alert on Google's service dashboard earlier on Tuesday.

The service issues come just a day after Google experienced a large outage that took out Google Maps, YouTube, and Gmail. Monday's service issues began at about 6:30 a.m. ET and were resolved around 8 a.m. ET, Business Insider previously reported.

Advertisement

On Tuesday, Google first reported that Gmail was having issues at 4:29 p.m. At 5:18 p.m. Google wrote, "Our team is continuing to investigate this issue. We will provide an update by 12/15/20, 6:00 PM with more information about this problem. Thank you for your patience."

For the latest about the service disruptions, check Google's Workspace Status Dashboard.

Next Article