22 email rules every professional should know
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US employees spend, on average, about a quarter of the workweek combing through hundreds of emails.
Despite the fact that we're glued to our reply buttons, career coach Barbara Pachter says plenty of professionals still don't know how to use email appropriately.
Because of the sheer volume of messages we're reading and writing, we may be more prone to making embarrassing errors, and those mistakes can have serious consequences.
Here are some basics of modern email etiquette every professional should know:
Avoid putting words in ALL CAPS
Only cc with approval
Nothing is confidential — so write accordingly
Mark your emails 'urgent' sparingly
Keep tabs on your tone
Proofread every message
Keep your fonts classic
Reply to your emails — even if the email wasn't intended for you
Be cautious with humor
Know that people from different cultures speak and write differently
Use exclamation points sparingly
Think twice before hitting 'reply all'
Never start an email with 'I'
Use professional salutations
Use a professional email address
Include a signature block
Include a clear, direct subject line
Don't shorten the recipient's name unless they've asked you to
Double check you're spelling the recipient's name correctly
Make sure you address the correct person at the beginning of your email
Double-check that you've selected the correct recipient in the 'To' line
Add the email address last