Three Target team members told Business Insider that their experience on the job made them realize that they never wanted to work in retail again.
But five other Target employees told Business Insider that they learned how to deal with conflict and brush off rudeness.
And the biggest weapon in their arsenal? Having a sense of humor when conflict arises.
"Overall, I would say that my way of dealing with difficult people — particularly guests — is to simply remain polite yet stay firm on company policy," the team member told Business Insider. "Also, I constantly remind myself that these people are making complete fools of themselves and that the experience will make a great story in the break room later."
The team member said that many "difficult customers" get mad because they won't lower the prices of certain products or return items "that exceed the 30 day return policy."
"So basically, they're a bunch of — usually — middle-aged to older individuals throwing literal temper tantrums because we won't change the rules for them," the team member said. "And that, to me, is hilarious. I've been called incompetent, stupid, rude, and who knows what else. I never take it to heart because, at the end of the day, I'm not the full-grown adult yelling at the college kid because she won't accept the four year old coupon you want to use. "
A Target team member in Colorado added that they learned to expect people to be "super rude for no reason," while a Texas-based employee said they learned "how to hold back anger" when conflicts arise.
"People are wild," one employee in North Carolina told Business Insider.
And one Target employee from Texas told Business Insider that sometimes it's best to just "smile and nod" when dealing with unhappy people.