India Inc leaders share insights on how businesses can bridge the gap and upskill to transform the workplace
Given the demands of the ever-evolving digital era, UpSkill India Summit 2022 reinforced the commitment of enterprise leaders, CHROs, and L&D Heads from top IT/ITES, BFSI, and retail companies keen on evolving and enhancing their strategies for new-age skills.
Bridging Talent Supply-Demand GapsWhile the workforce in India is massive to cater to global demands, supply-demand gaps and skills-parity in the workforce act as a challenge to the various industries. In his keynote address, Sanjeev Singh, Chief Operating Officer, Wipro, suggested that educational institutions, governments, and industries should reimagine the curriculum to better suit the current age.
He emphasised the need for a laser focus on emerging opportunities in different sectors and training the workforce accordingly. He further added that as opposed to a traditional degree program, short courses or certifications benefit some people better and provide more value than longer-term degrees.
The only way you create a larger pool of talent is by absorbing people. And the only people available to be absorbed are those who are not part of the pool.
It is also crucial that companies tap into the unexposed talent pool in rural areas and make the IT sector more inclusive to accommodate those who may face language barriers. In the thought-provoking panel discussions, speakers from prominent organisations examined several ideas, strategies, and opportunities for upskilling.
- Rituparna Dasgupta, Talent & Development Leader, Intuit
- Nidhi Pant, Senior Associate Director, Capability Development, KPMG India
- Vinutha Rao, SVP & Head, Talent Acquisition & Talent Development, Digital Business, HCL Technologies
- Srilata Kolachana, Director, Learning and Development, APAC SBU, CGI
- Mohan Lakhamraju, CEO,
The discussion sought to highlight the strategic aspects of upskilling - by examining its current state in India’s enterprises and identifying the bottlenecks that industries faced in rolling out successful upskilling initiatives. One of the key takeaways from this discussion was the need for businesses to adopt agility in their approach and be aware of the changing face of technology and market demands.
EdTech companies like Great Learning invest heavily in R&D and innovation for their platforms. Technology augments the teaching process and helps efficiently track critical metrics to deliver the best outcomes.
[Investments are] going into R&D, innovation, and building technology and analytics, building how to measure, monitor, derive insights from the learning process, how to track learner behaviour, and how to augment and engage learners better at scale so that the burden of doing all of this is not one instructor.
Mohan noted that there was a “behaviour change” in the ecosystem where upskilling is now being used as a retention mechanism in enterprises to retain talent and reduce attrition. He added that we are in a golden period, and while transformation is underway, Covid has accelerated the pace of adoption, investment, and innovation.
Speaking of how enterprises can work with educational institutions to build capabilities,
One of the crucial areas that Inuit’s
The other key theme highlighted by the panellists was the importance of ensuring reach and expanding the availability of upskilling initiatives.
- Thirumala Arohi Mamunooru, SVP & Head, Education, Training & Assessment, Infosys
- Anurag Seth, Former VP & Head, Talent Transformation, Wipro
- Arvind Kumar, AVP & Head, Talent Development Digital Business, HCL Technologies
- Bharaniram Bhaskarbhatta, Senior Program Manager, ACES & Training, RBS, Amazon
Ritesh sought to understand the deployment and implementation challenges that enterprises faced. From boardroom concerns regarding upskilling to ensuring the adoption of strategic upskilling initiatives, the panel shed light on the roll-out issues that learning and development leaders need to address while planning their upskilling routines.
Furthermore, he mentioned how Great Learning is working with these challenges by providing a platform that connects enterprises with ready-to-hire talent. He explained, "We’re building two new models, Hire Train, Deploy, and what we can do with universities at an early stage. Superset is essentially India’s largest hiring automation platform. Between GL and Superset, we have millions of learners on the platform. We’ve [added] thousands of colleges, and Superset last year rolled out around lakhs of offers just through the platform.
Whatever you could do going to colleges, visiting them, and making offers…now you can do that remotely. We have the colleges, we have the students, and we have the ability for you to choose them remotely. All sorts of assessments can be run -- you can interview them remotely and make them offers remotely. So the end-to-end lifecycle of us just training has expanded to hiring as well.
Bharaniram Bhaskarbhatta of Amazon highlighted the challenge they faced when looking for the right service provider for upskilling employees, since most of them either provided a trainer to deliver on the needs or provided content but lacked a combination of both, which was a huge deterrent for them. “If I would go to a service provider, then I would want the entire thing to be given to me. Otherwise, if I have to put that entire effort again, it doesn't make sense for me to go to the service provider.”
HCL’s Arvind Kumar emphasised that talent development should not be an isolated element but must be in line with the business. Arvind also gave the audience insights on the company’s internal skills-mapping methodology that they use to gauge talent, which helped them chart the individual’s upskilling course.
Wipro’s Anurag Seth shared insights on the ‘buy vs build’ dilemma when it comes to talent management. He noted that enterprises that choose to ‘buy’ upskilling packages might not be able to access all the skills that they consider critical, thus drawing upon the need to ‘unbundle’ the skills packages. This would enable the enterprises to deeply customise the programs to best suit their business needs. “Because the way their programs are structured and professors are structured, I know that in discussion with Great Learning, a lot of these things are changing, and they are amenable in some of the programs we've done with you (sic), but I think that has to fundamentally change.”
As Enterprise India transforms to adopt the digital paradigm to stay in step with evolving technology, finding skilled manpower to foster and innovate remains a challenge. The UpSkill India Summit 2022 highlighted the challenges in this domain and strategies that enterprise learning & development leaders could adopt to fast-track their upskilling initiatives.
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