"We want to apologize to Taylor and all of her fans - especially those who had a terrible experience trying to purchase tickets," the tweet read. "We feel we owe it to everyone to share some information to help explain what happened."
Ticketmaster shared a link with the tweet, which redirected to its official website and provided a statement. Variety reported that Ticketmaster's statement was identical to one it shared and later deleted on Thursday. According to the outlet, Ticketmaster's apologetic stance came after Swift lambasted the debacle on social media Friday.
Fans also called out the company's lack of remorse in the previous statement.
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A version of Ticketmaster's previous statement is still visible on Music Business Worldwide's website.
Representatives for Swift did not immediately respond to Insider's request for comment.
Tickets for The Eras Tour went live on Tuesday for "Verified Fans," referring to a group of people randomly selected by Ticketmaster who applied for a presale code.
Ticketmaster's statement Friday said that more than 3.5 million people applied for presale codes, making it the "largest registration in history," and 2 million tickets were sold during the limited "Verified Fan" time, surpassing a record for single-day sales.
The statement continued by pointing toward high demand, adding that the overwhelming response caused problems on the website.
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"It usually takes us about an hour to sell through a stadium show, but we slowed down some sales and pushed back others to stabilize the systems. The trade-off was longer wait times in queue for some fans," the statement continued.
"I'm not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could," Swift wrote in an Instagram story.
On Friday, The New York Times reported that The US Department of Justice is investigating Live Nation Entertainment over potential abuse of power in the music industry and antitrust concerns. According to the outlet, the investigation into Ticketmaster's parent company began before The Eras Tour's ticket sales.
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