How healthy is your Two-Wheeler? Find out!

J.D. Power Asia Pacific has released a study for ‘Two-Wheeler Initial Quality’ in India. According to this study, India’s two-wheeler owners have reported a significant reduction in initial quality problems.

Here are some of the key findings of the study:

Initial Quality Improves in Both Scooter and Motorcycle Segments:
Overall initial quality averages 137 PP100 for Scooters and 159 PP100 for Motorcycles, an improvement of 13 PP100 and 14 PP100, respectively, from 2015. Among vehicle systems, the greatest year-over-year improvement is in the engine category.

First-Time Buyers Report Fewer Initial Quality Problems:
More than three-fourths (77%) of two-wheeler owners are first-time buyers, and they report fewer problems than those with previous ownership experience (138 PP100 vs. 200 PP100, respectively). The difference is largely influenced by problems in the engine and ride and handling categories.

Average Daily Kilometres Driven vs. Problem Incidence:
Owners who ride their two-wheeler 41 kilometres or more per day (32%) report more problems than those who ride up to 40 kilometres: 164 PP100 vs. 146 PP100, respectively—a difference of 18 PP100.

Overall Two-Wheeler Quality Influences Loyalty:
Owners who experience fewer problems than expected (64%) are nearly three times as likely to recommend their two-wheeler model to family and friends as those who experience more problems than expected (23%).

The interesting infographic explains this so much better.



Image credit: Indiatimes