FlyZoo has 290 rooms in total, as well as various amenities like a robot-operated restaurant and high-tech gym.
The hotel project was led by the company's online travel platform, Fliggy, in tandem with Alibaba's AI Labs and Alibaba Cloud.
Chinese users with the FlyZoo app are able to book rooms directly from their phone, where they can choose their floor and the direction the room faces.
Once a guest arrives at the hotel, they can check in on the mobile app and go directly to their room.
Travelers from outside of China who don't have access to the mobile app can check in with their passport at one of several kiosks located in the lobby.
Here, Tom Brennan — managing editor of Alizila, the news hub of Alibaba Group — demonstrates how to use the self-service kiosk.
Instead of traditional keycards, FlyZoo uses facial-recognition technology based on images taken during the check-in process.
By merely looking into a screen, visitors can access elevators and enter their room, without swiping a physical card.
Each room includes a "Tmail Genie" — essentially Alibaba's version of Amazon Echo — which can help with tasks like adjusting the room temperature, closing the curtains, and turning the lights and television on and off.
Using voice commands, the device can answer general questions about the WiFi or the weather, as well as communicate requests for items like snacks with the "robot butler."
The robot butler was created by Alibaba's AI Lab and can make food and toiletry deliveries directly to rooms and at the hotel's restaurant.
Once a request is made, the robot makes its way to the room. Here, a robot is seen boarding an elevator.
The hotel includes amenities like a gym with "fun digital experiences" and interactive screens with guided workouts.
Though the hotel is almost entirely run by robots, there are a few employees on staff to assist as needed.
"Our use of intelligent facilities coupled with digital management and operational systems means that hotel employees can focus on providing guests with a level of service that goes the extra mile," Andy Wang, CEO of Alibaba Future Hotel, said in a press statement.
