A great leader knows how powerful the words of appreciation are. They know how a simple ‘thank you’, ‘great job’, ‘love your idea’ and ‘you are the best’ can motivate their team members to walk an extra mile and deliver their best.
A leader knows that his better hierarchical position gives them the right to shoot commands or order people, but they still choose to make a polite request—simply because, they respect other people as much as they respect themselves.
In event of a breakdown, leaders do get to the root cause of the problem but only after resolving the problem at hand. Yes, they make it a point to tell people what really went wrong without playing the blame game.
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