We visited a Sears store on the day the company filed for bankruptcy, and it felt like a ghost town. Here's what it was like shopping there.
Business Insider/Jessica Tyler
- Sears filed for Chapter 11 bankruptcy protection on Monday. The company says it will close 142 stores before the end of the year, and its CEO, Eddie Lampert, will step down.
- The rise of e-commerce, declining foot traffic to malls, and a higher demand for off-price products are just some of the factors that have caused department stores to suffer in recent years, and Sears is no exception to that.
- We visited a Sears store the day the company filed for bankruptcy, and it felt like the store had already been abandoned. Parts of the store were well-kempt, but others were disorganized and empty, and there was hardly anyone in sight.
The rise of e-commerce, declining foot traffic to malls, and a higher demand for off-price products are just some of the factors that have caused department stores as a category to suffer in recent years."The problem in Sears' case is that it is a poor retailer. Put bluntly, it has failed on every facet of retailing from assortment to service to merchandise to basic shop-keeping standards," said Neil Saunders, the managing director of GlobalData Retail.
When we visited a Sears store the day the company filed for bankruptcy, it felt like the store had already been abandoned. Parts of the store were well-kempt, but others were disorganized and empty, and there was hardly anyone in sight.Here's what it was like:
We went to a Sears store in Jersey City, New Jersey.
The store seemed like it was in pretty good shape at first glance.Advertisement
Women's clothing was the first department at the front of the store.
Most things in the store appeared to be on sale.Advertisement
Everything seemed to be in order, but it was totally empty.
There were no shoppers — or employees — in sight throughout most of the first floor.Advertisement
The store got messier as I went further back. There were a lot of boxes left sitting around.
A lot of accessory racks were half-empty ...Advertisement
... and some displays had nothing on them at all.
The first floor also had a small men's department ...Advertisement
... and a kids' department that took up a good amount of the floor.
Most of the signs throughout the store were handwritten.Advertisement
Downstairs, I found home furnishings and appliances.
It was eerily quiet downstairs as well.Advertisement
The men's department continued downstairs ...
... but parts of it were in pretty sad shape. A lot of displays were set up on metal folding tables instead of the more sturdy displays that were set up throughout the rest of the store.Advertisement
And some mannequins were just leaned against the wall instead of being propped up.
Home-improvement products were also on this floor. A handful of products were marked as the last in stock.Advertisement
The rest of the floor was a bit of a mess.
There was a pile of bricks just sitting in the middle of the floor ...Advertisement
... and products like refrigerators were in random spots instead of in the appliances department.
The clearance department as a whole was lackluster. There were not a lot of products, and what was left was spread out to make it seem like there was more.Advertisement
Even the holiday and toy departments felt empty. I only passed one employee the entire time I was in the store. The store felt abandoned.
Even though the store was in relatively good shape compared to some other Sears stores, it felt like a ghost town.Advertisement
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