Here's how to return your Galaxy Note 7 before it explodes

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samsung galaxy note 7

Corey Protin/Business Insider

Samsung has issued a worldwide recall of its Galaxy Note 7 smartphone, just two weeks after it launched to near-universal acclaim.

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The Korean company confirmed that a (very low) risk of faulty, potentially explosive batteries is to blame, and that all sales of the high-end handset have immediately been halted. Some 2.5 million units will be affected.

This is very bad news for Samsung, both financially and perceptually. More importantly, it's a real pain in the neck for anyone with an $850 phone they now have to give back.

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The dust is still settling on the whole mess, but for now, here's how you can go about doing returning your Galaxy Note 7 if you already bought one.

  • Samsung says it will replace current Galaxy Note 7 devices with a new model "over the coming weeks." There won't be any fee for doing so. Samsung's customer service line is 1-800-726-7864.
  • Verizon says it's waiving the restocking fee for any customers that want to return or exchange their Galaxy Note 7 up through September 30. That fee usually goes for $35. As with all of these carriers, you'll have to visit one of its stores or mail the device back yourself.
  • T-Mobile says its customers can return the Note 7 for a full refund, instead of the usual $50 fee. You'll have to visit a store or call 1-800-937-8997 to get that refund, which you can then use to buy a "similar device or any device in T-Mobile's stores," a new Note 7 included. T-Mobile was not immediately available to comment on what a "similar device" consists of. The carrier expects new Note 7s to arrive within the next two weeks. If you took advantage of the pre-order deal that offered a free year of Netflix with your purchase, you'll be able to keep that subscription.
  • Sprint's official statement says Note 7 owners should go to a nearby store to exchange their device. It, too, will offer customers a "similar device until the issue is resolved." Again, Sprint wasn't immediately available to give more specifics.
  • In a statement, AT&T says it is still determining what its exchange process will be, and that it'll provide more information later Friday. We'll update once it does.