People are freaking out because WHSmith is accidentally emailing customer contact details to other customers
This morning many WHSmith customers started receiving hundreds of emails containing personal details for the company's other customers. It appears that every time someone uses WHSmith's contact form their message is then sent to its entire mailing list.
Some of the early emails contained sensitive information like full names, addresses, and telephone numbers.
Anyone else getting dozens of emails via @WHSmith contact form ? Including phone numbers pic.twitter.com/960EZYNSSE
- Lynn Schreiber (@LynnCSchreiber) September 2, 2015
Unfortunate that every time someone emails @WHSmith about magazine subscriptions it's going to *everyone* on the database. Details too.
- Jono Read (@jonoread) September 2, 2015
Seriously @WHSmith - 18 emails containing other peoples details and still counting......
- Rob Weatherhead (@RobWeatherhead) September 2, 2015
props to @WHSmith for their quick incident response removing the broken form from thei... oh wait pic.twitter.com/AGrYNRkoE1
- Alice Maz (@alicemazzy) September 2, 2015
When people started to realise what was happening, they went to the company's contact form to make a complaint. But this meant that customers received copies of those emails too.
While some people are understandably worried that their personal information is being sent to the inboxes of hundreds of strangers, others are using the bug to send very public messages to friends, family, and WHSmith itself.
Favourite #whsmith hack email so far ?? you have a great day too! pic.twitter.com/bpsvd3hXYy
- Millie Bushell (@MillieBushell) September 2, 2015
Just spoke to @WHSmith - they are aware of and sorry for data breach. I'm still receiving private details of strangers #whsmithfail.
- Ke? Day (@KenDay) September 2, 2015
We have reached out to WHSmith and will update this as the story develops.
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