You can get your electronics fixed faster and easier than ever before on Right to Repair Portal: Here's how to use it

• India has fully implemented the Right to Repair policy.
• The Right to Repair Portal India provides access to customer care contact details for various device manufacturers and offers information about device warranties.
• Here is how you can benefit from India's Right to Repair portal.

Gone are the days when you had to wait for days to get your electronic appliance fixed by an authorised workshop when it stopped working. The Ministry of Consumer Affairs, Food, and Public Distribution has introduced the Right to Repair portal to address this issue and make it more consumer-friendly.

This online platform offers self-repair manuals and details of authorised third-party repair providers, enabling customers to get their laptops, appliances, and other items fixed from local shops without voiding their warranty. The portal covers four sectors: Farming Equipment, Mobile and Electronics, Consumer Durables, and Automobile Equipment.

The Right to Repair portal offers a wide range of services, including product repair and maintenance, replacement parts, and warranty information. Customers can also access details of authorised service providers and product warranties and information on product maintenance and repair.

How to use the Right to Repair portal

1. To access the Right to Repair portal website in India, click here. Once on the homepage, visitors can easily identify the different product categories the portal covers. These include Farming Equipment, Mobile/ Electronics Displays/ Data Storage Components, Consumer Durables, and Automobile Equipment.
2. Two options are available to access customer care information for mobile phones on the Right to Repair portal. One can either click on the brand names listed on the homepage or navigate to the Customer Care tab located on the top menu bar, select Mobiles, and then choose the brand name.
3. Currently, Samsung has included three models, the Galaxy S23/S23+, Galaxy Z, and Galaxy A, on the Right to Repair portal.
4. If you click on the Galaxy A option, you will find clickable links for product details and product registration under the Basic Information section.

Product Information provides external links for warranty information and terms and conditions, along with a dedicated section for customer support contact details, including phone numbers, email addresses, and hours of operation. You can access information on Authorized Service Centers, Repair Manuals, and Recognized Multi-brand Stores/Centers in the Service Details section.

Popular mobile phone and accessory brands such as Apple, Samsung, Oppo, and Boat are listed, and it is hoped that more brands will join soon.

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