A management professor and other business leaders share how the COVID-19 pandemic has changed employee training
- The coronavirus pandemic is changing education for managers and employees.
- A panel at Business Insider's Global Trends Festival brought together three leaders to comment on the changes.
- The speakers predicted that customization and flexibility are going to be key in online education and remote working in the future.
The coronavirus pandemic has ushered in an era of
Bettina Büchel, a professor specializing in strategies and organizations for the International Institute for
"Another thing that I think we potentially underestimated at the beginning is the importance of being able to make contact," she said. "The initial focus was more on the content itself and on creating engaging content. It turns out that networking is also particularly important, and that course participants can have a drink in the evening with someone new."Büchel predicts that personalization of learning will be an important trend in education in the future, with lecturers and universities needing to customize their curriculum to the different needs of managers. Another focus will be on creating engaging lessons, whether they're in-person or online.
Molly Nagler, Director of Science at PepsiCo, said that her company prioritized learning even before the pandemic, but they've still had to adapt."We are checking whether our colleagues have the same development and career opportunities as before," Nagler said. "It is also important provide possible emotional and psychological support, because many people find confinement in their homes hard to endure." The company has launched a platform that works with artificial intelligence and has transferred many activities online.
"Everything that happened during face-to-face meetings now takes place online," she said.
Nagler said increased access to education is one way to get out of the crisis stronger than before."We were really delighted that people were very involved in the programs that we brought into the online world," she said.
Eivind Slaaen, Vice-President for HR at Hilti Corporation, a multinational company from Liechtenstein, said that people are looking for science and self-development during this time.
"We have our own training platform, and we see that people are seeking these things out," Slaaen said. "This shows that maybe we shouldn't be so worried about compulsory training, because people are taking it upon themselves to broaden their perspectives."He also added that his company and others should consider implementing greater flexibility in their operating model in the future.
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