Telecom operators want to serve top customers well, it will all depend on your phone bill
Advertisement
It seems Indian telecom companies are following the mantra ‘Higher the phone bill, better would be the service’.
Telcos are deciding on customer service based on amount of the phone bills and will zero on a different levels.
This move by telecom operators comes as a cost cutting measure and improving services for top-paying subscribers.
"They would rather serve the top customers very well, because if they port out it will hurt the bottom line. They serve the bulk of the low-ticket,prepaid customers, but it isn't even close to the same level of service and the wait time is longer," an executive, who serves telecom clients in a large Indian BPO company, told ET.
Telecom providers also plan to come up with premium call-centres to serve consumers who at least pay Rs 3000 as phone bill every month.
Reportedly, Vodafone RED plans for postpaid customers serve those consumers better who have a basic bill of Rs 1,299 per month.
Likewise, Airtel’s level starts at phone bill over Rs 3,000 a month.
"Our access times would be best in industry and the average wait time that a lower-paying customer would have would be between 12-15 seconds, as against 8-10 for a higher-paying one," Laxmi Rajan, national head-customer service atVodafone , told ET in an email. She added that these were average wait times, and in peak hours it could vary on the higher said.
Advertisement
Telcos are deciding on customer service based on amount of the phone bills and will zero on a different levels.
This move by telecom operators comes as a cost cutting measure and improving services for top-paying subscribers.
"They would rather serve the top customers very well, because if they port out it will hurt the bottom line. They serve the bulk of the low-ticket,
Telecom providers also plan to come up with premium call-centres to serve consumers who at least pay Rs 3000 as phone bill every month.
Advertisement
Likewise, Airtel’s level starts at phone bill over Rs 3,000 a month.
"Our access times would be best in industry and the average wait time that a lower-paying customer would have would be between 12-15 seconds, as against 8-10 for a higher-paying one," Laxmi Rajan, national head-customer service at
Advertisement
- A centenarian who starts her day with gentle exercise and loves walks shares 5 longevity tips, including staying single
- A couple accidentally shipped their cat in an Amazon return package. It arrived safely 6 days later, hundreds of miles away.
- FSSAI in process of collecting pan-India samples of Nestle's Cerelac baby cereals: CEO
- India's e-commerce market set to skyrocket as the country's digital economy surges to USD 1 Trillion by 2030
- Top 5 places to visit near Rishikesh
- Indian economy remains in bright spot: Ministry of Finance
- A surprise visit: Tesla CEO Elon Musk heads to China after deferring India visit
- Unemployment among Indian youth is high, but it is transient: RBI MPC member
- JNK India IPO allotment date
- JioCinema New Plans
- Realme Narzo 70 Launched
- Apple Let Loose event
- Elon Musk Apology
- RIL cash flows
- Charlie Munger
- Feedbank IPO allotment
- Tata IPO allotment
- Most generous retirement plans
- Broadcom lays off
- Cibil Score vs Cibil Report
- Birla and Bajaj in top Richest
- Nestle Sept 2023 report
- India Equity Market