The chat bots are coming and they will take your jobs
Business Insider
Think Siri - but embedded everywhere, and not just using your voice, but also text and other ways of communicating.
Evernote's cofounder Phil Libin called them the best thing he's seen since the iPhone. Microsoft just released a teen version of a chat bot that only talks like a 14-year-old.
Yet, these chat bots are also job killers.
Msg.Ai is a young startup that's working to connect big brands like Sony with customers through messaging. Presenting at Y Combinator's Demo Day, its founder Pruneet Mehta touted that Sony Pictures replaced 70 human operators with one AI chatbot.
And that's just one company.
Technologist: "We just replaced 70 agents with one AI-powered chatbot." Politician: "We just created 100 new jobs at this new gov agency."
- Niko Bonatsos (@bonatsos) March 23, 2016
Others like Disney have been playing around with chat bots as a way to reach fans of shows and movies.
That doesn't mean customer service jobs will be totally obliterated. Msg.Ai does hand-off customer support requests if it gets too tricky for the AI, and a human agent can step in to answer the question. But the number of those is already diminishing - 70 humans to one AI bot in Sony's case - and won't slow down from here.
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