IRCTC partnered with a Bangalore-based startup, CoRover Private Limited to build ‘Ask Disha’. The company specialises in creating chatbot for travel and tourism companies with Artificial Intelligence (AI) services and machine learning capabilities.
Since India has more than 23 official languages, the newly launched chatbot will soon be able to converse with people using regional languages. The feature will be embedded with voice assistance. IRCTC is also planning to integrate it into its Android app version
One of the most captivating features of AI-enabled Disha includes zero waiting time for solving queries. IRCTC aims to address all queries from both domestic and foreign customers as quickly as they can. Some other features include - 24*7 availability, multi-tasking, and quickly suggesting questions.
IRCTC promises to enrich Disha’s knowledge in the near future but it cannot address personal queries like PNR status of a particular train. Although, it will navigate the customer to the page where the problem can be resolved.
Currently, the digital interaction helpdesk is available on Indian Railway’s website at the bottom in the right corner. The railway department is working to integrate it with the Android app. However, there is no news about how the iOS user will access the chatbot on that version of the app yet.
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