My headset had a few glitches. I had to download the meditation software remotely because I was originally going to test a different program, which turned out to be in Swedish. That was hard to do on my own (it took me day or so connected to WiFi and kept on).
"The wellness programme typically takes a few minutes to download on Wifi," Von Horn said, adding I got a different headset than clients normally would, the issue was that it didn't have a specific setting changed that they typically would do for customers.