IRCTC unveils AI-enabled chatbot ‘Disha’ for prompt assistance in generic queries

• IRCTC is only government body to launch any digital interaction to resolve customer problems.
  
• ‘Ask Disha’ can resolve generic queries like what are the different payment methods available in IRCTC or what are the concessions on normal bookings.
  
• The new feature is live and can be accessed on the IRCTC website.

Gone are the days when you had to wait for long hours to resolve your queries related to Indian Railways. The Indian Railway Catering and Tourism Corporation (IRCTC) has launched, Ask Disha, the first AI chatbot created by a government body in the country. Disha or ’Digital Interaction to Seek Help Anytime’ can help domestic as well as foreign travellers by providing prompt assistance for queries that they may have.

IRCTC becomes the first government corporation in the country to launch AskDisha, a chat enabled helpdesk service program. It will take the stress out of travel bookings and help provide smooth travel experience to the domestic/foreign traveller on the Indian Railways network.” pic.twitter.com/9u16ynrCRV

— Ministry of Railways (@RailMinIndia) October 13, 2018

Here are some insights into Ask Disha: