'It's definitely going to be more violent': A former Facebook content moderator says election results could spark violence, no matter who wins
- Viana Ferguson, a former
- Ferguson said there would "definitely" be calls for violence after the election, regardless of the winner.
- Facebook CEO
Mark Zuckerbergwill appear before Congress on Wednesday to address a law that shields social-media companies from being held liable for the content of users' post.
- "We've applied lessons from previous elections, hired experts, and built new teams with experience across different areas to prepare for various scenarios," a Facebook spokesperson told Business Insider.
- Are you an insider with information to share? Email aakhtar@businessinsider using a nonwork device.
A person who was responsible for looking at some of the most hateful content on Facebook said she was sure there would be calls for violence after the US election — regardless of the winner.
Viana Ferguson, a former content moderator, joined the nonprofit the Real Facebook Oversight Board to discuss rising racism and hate speech on Facebook. Ferguson, who worked as a Facebook content moderator from 2016 to 2019, said through tears that users have become more vocal about the "violence they are willing to execute" toward people.Content moderators are typically outside contractors who review flagged content on the site to determine whether it should be removed. They review posts that can be violent, pornographic, racist, and otherwise hateful.
"We've applied lessons from previous elections, hired experts, and built new teams with experience across different areas to prepare for various scenarios," a Facebook spokesperson told Business Insider.Facebook CEO Mark Zuckerberg said in an interview with Axios that false information about the election could spread on Facebook and acknowledged there could be "civil unrest" after Election Day. "I just think we need to be doing everything that we can to reduce the chances of violence or civil unrest in the wake of this election," Zuckerberg said.
One other former content moderator joined Ferguson during the panel — in addition to a current worker who spoke anonymously — to discuss the difficulty in removing racist and hateful posts because of loopholes in Facebook's guidelines.Facebook has come under scrutiny for its treatments of content moderators. Moderators have gone back to physical workspaces during the coronavirus pandemic, even as Facebook employees work remote. The company agreed to pay $52 million to current and former content moderators who developed mental-health conditions on the job, The Verge reported.
Zuckerberg will appear before Congress on Wednesday to address Section 230, a 1996 law that shields social-media companies from being held liable for the content of users' posts. Lawmakers say the measure disincentives firms from moderating hate speech.
Are you an insider with information to share? Email aakhtar@businessinsider using a nonwork device.
- IMF projects 11.5% growth rate for India in 2021, only major economy to record double digit growth
- Connaught Place to remain shut as farmers' tractor parade turns violent
- After violent clashes with police, farmers swarm Red Fort
- DMRC closed entry and exit gates of yellow, green, violet and blue lines in surge of farmers protest
- Delhi Police fires tear-gas shells on farmers near Akshardham temple and Sanjay Gandhi Transport Nagar