SpaceX isn't planning tiered pricing for Starlink, its satellite internet service that currently costs $99 a month, its president said
SpaceXdoesn't plan to add tiered pricingto its Starlinkinternet service, its president said Tuesday.
- Tiered pricing is the norm for US
internetproviders, but Starlink wants to stay "simple and transparent." Gwynne Shotwellsaid Starlink wanted to complement American internet giants such as AT&T, not replace them.
SpaceX president Gwynne Shotwell said Tuesday the aerospace company doesn't plan to offer tiered pricing for its Starlink
"The Starlink system is best suited to highly distributed rural or semi-rural populations," Shotwell said, whereas other providers target urban areas and big cities. Starlink currently operates largely in rural areas, but also works in some cities, such as parts of London, UK.Shotwell said SpaceX didn't have "a timeframe for getting out of the beta phase" and added there was still "a lot of work to do to make the network reliable." Since launching its "Better Than Nothing Beta" in October, Starlink has amassed more than 10,000 users in six countries, including the US, UK, Australia, and New Zealand.
At the virtual panel, Shotwell said SpaceX was focused initially on the US "because [customers] speak English and they're close and, if they have a problem with their dish, we can get one shipped out quickly."
Starlink customers across the US gave Insider mixed reviews about how quick and helpful SpaceX's customer support team was when they needed help with Starlink. Some said it was friendly and thorough, but others ended up canceling their subscription.
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